Track Your Order
Once your order has been shipped, we’ll send a shipping confirmation email to the email address used at checkout. This email will include your tracking number and a link to view the latest delivery updates.
Please note: Your order confirmation and shipping confirmation are separate emails. Tracking information becomes available only after your package has been dispatched.
✦ WHEN WILL TRACKING BECOME ACTIVE?
Most tracking links begin showing activity within 24–48 hours after shipment.
Occasionally, the first update may take 3–5 business days due to weekends, holidays, high-volume periods, or transfers between shipping partners. A temporary gap between scans is normal and does not necessarily mean your package has stopped moving.
✦ YOUR ORDER MAY ARRIVE IN MORE THAN ONE PACKAGE
Some items may be shipped separately depending on product availability or fulfillment location. If your order is divided into multiple packages:
✓ Each package will have its own tracking number
✓ You will receive a separate shipping email for each package
✓ Packages may arrive on different days
✓ You will not be charged additional shipping fees
✦ DELIVERY PARTNERS
Depending on your destination and delivery route, your package may be handled by:
YunExpress · USPS · DHL · EMS · or another local delivery partner
The carrier may change when your package is transferred to a regional delivery provider. Your tracking page will display the most recent available shipping information.
✦ ESTIMATED DELIVERY DATES
Any arrival date displayed on the tracking page is an estimate based on typical transit times. Carrier volume, severe weather, holidays, address issues, or other unexpected disruptions may affect delivery.
Business days are Monday through Friday, excluding U.S. federal holidays.
✦ CAN’T FIND YOUR TRACKING EMAIL?
Please check your Spam, Junk, or Promotions folder first. You may also search your inbox using your order number.
If you still cannot locate the email, your tracking has not updated for more than 5 business days, or your estimated delivery window has passed, please contact our customer care team .
To help us assist you more quickly, please include:
• Your order number
• The email address used at checkout
• A brief description of the issue
We’ll review the latest available shipment information and help you with the next steps.